Before you buy

How do I place an order?

1. After you submit a price quote to email sales@fobsun.com our sales staff will email or fax back price information as your demand within one business day, including shipping cost and lead time estimate.

2. If you agree with the price and shipping terms, our sales staff will send you a Proforma Invoice (P/I) with delivery date and bank information. You need send us your shipping address and phone number in detail for delivery.

3. After making sure all information is correct, you make payment. You can pay for the order via T/T or Credit cards; L/C is also acceptable for larger volume order.

4. After confirmation the payment, we will arrange production and ship out the goods as your order within two weeks; shipping time for OEM order is determined on case by case base.

5. Our support team staff will send you a tracking number or B/L after shipping the goods out.

What are my payment options?
C/C (Credit Card)

It is easy and safe to pay for your sample order with credit card; we take Visa, Master, American Express and JCB card. To ensure safety and accuracy, our sales person will send you an invoice number and instruction about how to complete this process.

T/T (Telegraphic Transfer)

T/T is the regular payment method for sample order or volume order, fast and easy to do. Our sales person will send you proforma invoice and bank information, you just need to fax our bank info and invoice to your bank which will deal with making payment.

L/C (Letter of Credit)

L/C is the safest payment term for customers. Due to the high cost, we just accept L/C for volume orders.

What are the shipping methods?

Modern logistic service companies have done a wonderful job transporting goods all around the world, connecting us all into a global economy. We work with our shipping agent provide our customers excellent services of shipping and receiving orders prompt at reasonable fees.

1. International Express Shipping
2. Air Cargo
3. Sea Cargo
4. EX Works

For details please check: http://www.fobsun.com/shipping-methods-f-47.html

Quick-ship

FOBSUN's Quick Ship Services is designed to give you standard LED lighting fixtures in the shortest amount of time. With that goal in mind, we've tried to make the selection and ordering process as easy as possible. All products that are placed via Quick-ship are considered priority shipments from our stocking facilities. Most orders that are placed through Quick-ship intraday are shipped out the next 1-3 day by our warehouse staff. Quick-ship items require no extra charge. You can pay by credit card for Quick-ship order.

Need order Quick-ship Items? Contact with our Sales Representatives about items you want, they are always happy to help!

How do I create an account?

Creating an account is necessary in order to buy online. With an account, you can create an address book of multiple shipping destinations. Additionally, you can view your previous orders with fobsun.com as well as check order status.

To create an account, simply click on the link below. You'll be asked to provide information to establish your account.

http://www.fobsun.com/login.html

Can I modify my information?

To modify your account, simply click on the link below. You'll be asked to sign-in using your User ID and password. Simply click on the button called "View or change my account information" and you'll then be able to see and make changes to your existing account information. Then simply click on the button “update” which will save the changes you've made.

http://www.fobsun.com/login.html

What if I forget my password?

If you have forgotten your password, you can easily request a new one. Simply click on the link below, you'll be asked to enter the e-mail address you entered when you created your account. A new password will be sent to that account. If you have forgotten the e-mail account you entered when you first registered, please register again. Once you receive your new password, you can change it to your liking.

http://www.fobsun.com/password_forgotten.html

How safe is online ordering?

Purchasing online from fobsun.com is extremely safe. Our web site uses 128-bit encryption to protect any information you enter online. 128-bit encryption is among the most powerful encryption standards available.

You probably already transmit your credit card number electronically almost every day. When you use your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site like fobsun.com is very similar--your information is encrypted and then transmitted over a high-speed network line. Tens of thousands of customers have made online purchases at fobsun.com without any fraudulent use of their credit card.

If you still have concerns about the safe use of your credit card on fobsun.com, please contact us at 86-755-33662660.

Is my personal information kept private?

We use any information you provide to us only in accordance with our Privacy Policy. Please refer to our Terms and Conditions.

After you buy

How do I track my order?

Order status is now available online. You can check the status, and download or e-mail the information for added flexibility. Please click the link below to track your order. Simply input a valid invoice number and clock on the button “GO”, you will get detailed information of your order.

http://www.fobsun.com/track_order.html

When will my order arrive?
Sample orders

If we have the goods in stock, we could ship them out from our warehouse 24hours Express after confirmation the payment; If stock runs out, we will arrange production and ship them out within 2 weeks after we confirmation your payment.

Volume order

You need to check with our sales person, our product manager will reply an estimate time frame according your specific order. We will keep you posted about the whole period.

Quick-ship is available for fastest delivery.
FOBSUN's Quick Ship Services is designed to give you standard LED lighting fixtures in the shortest amount of time. With that goal in mind, we've tried to make the selection and ordering process as easy as possible. All products that are placed via Quick-ship are considered priority shipments from our stocking facilities. Most orders that are placed through Quick-ship intraday are shipped out the next 1-3 day by our warehouse staff. Quick-ship items require no extra charge.
How do I cancel my order?
To cancel an order, please contact a FOBSUN sales representative via email or phone. The FOBSUN sales representative will be happy to assist you in canceling your order or recommending alternate products that will better suit your needs.
What is the warranty policy?
Product warranty policy

For FOBSUN’s product warranty policy and detailed warranty information for the product you ordered, please refer to the link below:
http://www.fobsun.com/products-warranty-f-299.html

Warranty service upgrades

Browse and buy warranty service upgrades and post-warranty services. Warranty service upgrades enhance the service level provided under your FOBSUN product standard warranty. Post-warranty maintenance provides additional years of service once the standard warranty has expired.

FOBSUN offers a variety of options for warranty upgrades. Our Extended Service Plans protect your LED lighting fixtures from unforeseen repair costs for up to five (5) years. Additional years of Warranty Coverage, Repair, and Accidental Damage Service are just some of the upgrade options available from FOBSUN Electronics. Contact a FOBSUN Services representative for more information about how we can help you with your Extended Service Plan needs.

How can I get support?

We always have someone on hand to answer your questions: 24 hours a day, 7 days a week. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.

For best response to your important questions, please contact us via email.

General inquiries: sales@fobsun.com

Support issues: support@fobsun.com

How do I return products?

Return Policy:

For FOBSUN’s detailed product return policy and return procedure, please refer to the link below:
http://www.fobsun.com/products-warranty-f-299.html

 

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